Unemployment Call Center Moves Forward
Gov. Tony Evers’ administration says implementing a new call center to help unemployed
people 24 hours a day, seven days a week is moving ahead with the signing of a $1.2 million
contract. The state Department of Workforce Development received a $2.4 million federal grant
that it is using to begin overhauling the 50-year-old computer system. It announced the signing
of a $1.2 million contract Thursday to proceed with the upgrade. Evers has blamed the
antiquated system for causing delays in helping customers and getting out unemployment
benefits during the coronavirus pandemic.